Sizing seemed off—the small appeared medium in size and the material seemed flimsy—not up to Derek’s past standards.
I am terribly sorry that the size and fabric was not what was expected! Please contact us directly if you would like to exchange the size and or return the piece. Thank you for letting us know!
I cannot believe that I had to pay the delivery person $37 extra after I had paid the entire cost of the shirt.
I am terribly sorry about your experience with customs! I will be refunding you this amount in full immediately! If you have any further questions please do not hesitate to contact me directly at firstname.lastname@example.org.