RETURN AND EXCHANGE POLICY
Dear Berek Friends,
At Berek, your satisfaction is always our top priority. We're dedicated to providing you with the highest-quality wearable art and an exceptional shopping experience. However, we understand that sometimes a return or exchange may be necessary. Please find our policies below:
- You have 30 days from receiving your order to request a return or exchange. Please, call or email our amazing customer service team at (212) 575-8255 ext. 1 or customerservice@berek.com to get started.
- Items must be unused, in their protective bag, and with all tags attached. We'll only accept returns and exchanges if the product is in resalable condition.
- If you're returning an item for any reason other than a quality issue (i.e. wrong size or color that you don't like), we'll deduct the return shipping cost from your refund.
- If your item arrives damaged or defective, please provide photos so we can assess the situation. We're here to help!
- Refunds will be processed within 14 business days of receiving and verifying the returned product.
We strive to comply with all local laws and regulations regarding returns and exchanges. But we're also a team that cares. If you have an exceptional situation, please don't hesitate to reach out. We're always willing to consider personalized solutions whenever possible.
Thank you for choosing Berek. We appreciate your business and look forward to helping you find your next wearable work of art.
With gratitude,
The Berek Team